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	<title>BlogNerds&#187; Customer Service</title>
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		<title>Customer Self-Service: How May You Help Me?</title>
		<link>http://www.blognerds.com/customer-service/customer-self-service-how-may-you-help-me.html</link>
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		<pubDate>Thu, 21 Jun 2007 10:00:00 +0000</pubDate>
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		<description><![CDATA[In an effort to gain a competitive edge in the market, companies are implementing customer self-service solutions to address two distinctly separate business challenges &#8212; improving the customer experience and cost reduction. While the cost-related benefits of self-service are widely understood, and arguably self evident, new research by the Aberdeen Group found that a well-crafted [...]]]></description>
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		<title>Trimming Supermarket Checkout Times</title>
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		<pubDate>Tue, 19 Jun 2007 10:00:00 +0000</pubDate>
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		<description><![CDATA[Stephanie Cerneck doesn&#8217;t go through the checkout line at her supermarket anymore. Or even the self-checkout line. She uses a personal scanner offered by the Bloom grocery store near her home in Scaggsville, Md. When she&#8217;s done, she pays at a terminal at the front of the store. The handheld scanner lets customers keep a [...]]]></description>
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		<title>Bezos Waves Customer Service Wand, Waives Potter Profits</title>
		<link>http://www.blognerds.com/customer-service/bezos-waves-customer-service-wand-waives-potter-profits.html</link>
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		<pubDate>Fri, 15 Jun 2007 15:02:00 +0000</pubDate>
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		<description><![CDATA[Amazon.com has taken more than a million pre-orders for the final &#8220;Harry Potter&#8221; book due out in July, but the world&#8217;s largest Web retailer won&#8217;t make a profit, chief executive Jeff Bezos told shareholders at the company&#8217;s annual meeting Thursday. Amazon&#8217;s handling of the &#8220;Harry Potter and the Deathly Hallows&#8221; release &#8212; a $17 discount [...]]]></description>
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		<title>Zeroing In on the Customers Who Want Your Marketing Message</title>
		<link>http://www.blognerds.com/customer-service/zeroing-in-on-the-customers-who-want-your-marketing-message.html</link>
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		<pubDate>Thu, 14 Jun 2007 10:00:00 +0000</pubDate>
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				<category><![CDATA[Customer Service]]></category>

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		<description><![CDATA[Can you make water less wet? Can junk mail be made less junky? They sound like Zen koans, but Decision Intelligence, a Minnetonka, Minn., direct marketing consultancy, says it has solved that last one at least. Using sophisticated algorithms and decades of experience in direct marketing, the company&#8217;s officers say they have improved the accuracy [...]]]></description>
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		<title>ATG Adds Affinity Selling to E-Commerce Suite</title>
		<link>http://www.blognerds.com/customer-service/atg-adds-affinity-selling-to-e-commerce-suite.html</link>
		<comments>http://www.blognerds.com/customer-service/atg-adds-affinity-selling-to-e-commerce-suite.html#comments</comments>
		<pubDate>Wed, 13 Jun 2007 16:29:00 +0000</pubDate>
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				<category><![CDATA[Customer Service]]></category>

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		<description><![CDATA[ATG has updated its e-commerce platform to include automated affinity selling for retailers and other e-commerce providers. It is the biggest update the vendor has made since it rolled out its v. 6.4 platform last summer, spokesperson Tucker Walsh told CRM Buyer. This release enhances the company&#8217;s adaptive scenario engine by automating personalization capabilities, he [...]]]></description>
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