Archive for the 'Outsourcing' Category...
Filed under Outsourcing
Wachovia plans to open a call center in the Philippines early next year, marking the first time the Charlotte bank has shifted customer service functions offshore.
Wachovia will partner with Indian outsourcer Genpact in the project, according to a memo sent to employees Thursday and obtained by the Observer. The bank will run the facility, which will be staffed largely by Genpact employees. Since 2005, Wachovia, looking to cut costs and tap a global work force, has increasingly outsourced technology and processing work to a number of companies, including Genpact.
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Original post by Rick Rothacker and software by Elliott Back
Filed under Outsourcing
Cost increases are squeezing margins for outsourcing companies providing software and call center services to U.S. customers from popular international destinations. No immediate price increases for U.S. customers are possible for suppliers that are locked into fixed-term contracts in U.S. dollars, but price changes could be sought in contract renewals, extensions, and in the pricing of new contracts. There are several factors behind these expected increases.
Original post by Anthony Mitchell and software by Elliott Back
Filed under Outsourcing
Cost reduction, chasing talent globally, aligning product life cycles to critical natural resources — all form the mantra that has made outsourcing the silver bullet so many manufacturers and service companies reach for when the challenges of achieving financial objectives hit. What is troubling is that there is a common misconception that a plain and simple physics of outsourcing has emerged, all based on the price elasticity of labor. This is short-sighted and just one of many elements of evidence that have taken over 20 years to produce.
Original post by Louis Columbus and software by Elliott Back
Filed under Outsourcing
There is now so much outsourcing going on that we are in danger of running out of here here, because it’s all been transferred to there. There, of course, is everywhere, but especially India and the Philippines, places that answer more phone calls from Americans than America. When outsourcing began, they didn’t call it “outsourcing” — they called it “sweatshops.” Today, outsourcing has expanded to include customer service. People in customer service who lose their jobs don’t call the process “outsourcing” either. They call it “$#@{circ} percent&**.”
Original post by Jim Shea and software by Elliott Back
