Oracle has taken what it deemed to be the best CRM features from Siebel 8 and PeopleSoft 9, as well as some of its own native functionality, and incorporated them into its latest E-Business Suite release, version 12. “There have been improvements made across all three applications,” Mike Betzer, vice president of Oracle’s CRM Strategy, told CRM Buyer. The common thread running through the three enhanced applications, he continued, is increased usability. “Our whole focus has been to make the user interface easy to use.”
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Original post by Erika Morphy and software by Elliott Back
