Video rental purveyor Netflix and TV shopping channel QVC led a customer satisfaction index of the top 100 online retailers released Friday by ForeSee Results. The index, calculated twice a year by the firm, ranked the Web sites of Netflix and QVC, with scores of 85, as the kings of customer satisfaction among Internet retail’s top 100 revenue makers. Those enterprises were closely followed by booksellers Amazon, with a score of 83, and Barnes & Noble, and leading pet supply retailer Drs. Foster and Smith.
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Original post by John P. Mello Jr. and software by Elliott Back
