Call centers for PC companies placed dead last in customer satisfaction in a survey released Tuesday by an international consulting group. The Ann Arbor, Mich.-based CFI Group found PC call centers scored a 64, the lowest customer satisfaction score of all the industries surveyed. “Scores in the sixties are generally considered worrisome,” the report said. “PC call centers clocked in a full four points below the next-lowest industry, insurance call centers and cable/satellite TV call centers, both 68.”
Original post by John P. Mello Jr. and software by Elliott Back
